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Business partnershipsWHEN SOMETHING DOESN'T LOOK RIGHT
Start with
the basics.
Use your machine's manual for the exact procedure. These checks are a starting point, not repair instructions.
Pause and assess
Stop for unusual smoke, flame, unexpected motion, damaged protection or a safety warning. Do not restart until the cause has been addressed. Read safety basics ↗
Check the job setup
Confirm the material is approved, the correct processing mode is selected, and the focus and workpiece position match the manual. Read common setup questions ↗
Record what happened
Note the error message, settings and result. If the issue remains, contact the manufacturer rather than bypassing a safety feature or opening sealed components.
BEFORE YOU CONTACT US
A few details.
A better conversation.
Add the relevant information to the message field on our Contact page. You do not need to repeat an unsafe job to collect it.
Open contact formFor a technical question
- Machine / laser module and software version, if applicable
- Material, coating, thickness and supplier details
- What you wanted to do and what actually happened
- Settings, exact error message and checks already tried
For a project or partnership
- Your intended application and business or organization
- Location, estimated quantity and project timeline
Keep passwords, payment details and confidential files out of your message. The contact form currently accepts text; the team can advise on any additional information needed.
PRODUCT RESOURCES
Looking for Spider documentation?
Validated manuals, setup guides, software compatibility information and material guidance will be added as they are released. For a current product question, contact our team.